Client Review on Zions Bank Provo Region

Feedback:

Do not get an auto loan for your vehicle here!If you ever want to sell the vehicle and pay off the loan, they make the process incredibly difficult and impossible to do in a timely manner. I was moving out of the country and had a buyer for my vehicle, paying off the loan. Simply changing the ownership of the title or sending the title to the new owner was too much for Zions to handle and they are still unable to make this right, despite the loan being all payed off. Basically, do not take a loan out with Zions in general, but this branch in particular was the one I dealt with. They were and continue to be incredibly hard to work with and incompetent to their own company policies. The manager gave us (Myself and the person who is buying my vehicle) a solution, of which we followed his directions to the letter. But the new owner still can't get Zions to release the title to her, even with all the documentation that the manager told us to have. It's a mess.