Client Reviews on Zions Bank Layton/Fort Lane

    • 2.8
  • 10 Reviews

Most helpful positive review

0 people found the following review helpful

By Hollie Irsik Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Shaylee Bennett May 16, 2019

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Feedback:

Have always had great experiences with this branch and their staff. Great customer service and very helpful!

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Quit sending me fake checks from this branch!!!!

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This is a ridiculous branch to deal with. They will screw up your deposit on a holliday weekend then when you try to get it fixed they will treat you with rude indifference. Telling you things like, we've been too busy helping other customers to fix your deposit we screwed up 4 days ago. As soon as they fix their mistake I will be clearing out my accounts and finding a better financial institution. Zions as a bank has been great, but this branch cannot be trusted to care for your money or even fix their mistakes in a reasonable amount of time. If I made mistakes like this and treated customers this way, I would no longer have a job to have money for these clowns to screw up with.

Feedback:

I don't usually do this but I had to after I was treated so badly. Went to the drive through to cash a check. They sent me back a form to fill out with no pen. I sent the form back and asked for a pen. They sent the pen and form so I filled it out. I sent it back and then after 5 minutes of waiting, the girl told me that my account is an America First account and they don't cash checks for other banks. I told her I didn't know that, since most other banks do. She proceeded to tell me that there's an America First up the street, all the while mockingly smiling at me. And then Another woman came on the screen laughing at me, and said ”Dont you hate it when you get confused?” I simply rolled up the window and drove away. If I was planning on getting a Zions account before, I sure as hell am not now.

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seems like nobody is in charge, and nobody care about the customers who are just sitting in the lobby. No one care to ask if we've been helped. I stopped this one employee but he has to go to lunch..

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Alan the teller is good at his job. Always very nice. He always answers all my questions. Miles is also a nice teller.

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They charge you $5 to cash a check if you don't bank with them. Nikle and diming

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I've been a long time zions customer and always greeted with SMILES and FRIENDINESS! Especially ALAN and KARLA they know the whole Bradley family especially the bradley boys!!!Those 2 always take REALLY good of us. So good I work in so salt lake and save all my banking to take to MY zooms bank in layton!Thanks KARLA and ALAN you are the best best best!

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This branch is wonderful. They are always so friendly and helpful.

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Google's hours are wrong, drive up is open 9AM to 1PM on Saturdays.

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