Client Reviews on Esa
Feedback:
This review was intended and originally made for Kling's in Manchester. Not sure how it got here, but I will repost it.This review was originally done about two years ago, and got moved. I am reposting.Recently moved into a house about 6 months ago, and my furnace was working great. Ran air conditioning for 2 months without a problem. All of a sudden, my unit stopped cooling as well, so I called FF Kling to come out and diagnose the issue.They sent out a young man who told us that our air conditioner had the old style freon, and that we needed to replace the unit and it would be around $5000.I called the next day, and they sent out another tech who told us it was the AC unit and the furnace. The man then told me it would cost about $8000-$10,000 to replace both units. I finally called another company, and they charged my AC unit and repaired the issue in about 30 minutes. What should have been a $300 repair, would have cost me an arm and a leg because FF Kling is completely dishonest.I left a message with the owner of the company to return my call, and after 3 days, I never got my call returned. I called again today, and the secretary told me the owner got my message and he would call me next week. I asked politely to speak with the owner now, and he refused to speak with me.As a small business owner, I know that customer service and honesty is what separates a great company from a bad one. Kling has proven they are a terrible company.
Feedback:
Mayor Wacko has long been a friend to nobody. He has had me determine to move elsewhere. You need to Google this man before visiting this hotbed of racism. I do not feel comfortable staying in this city.
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