Client Review on Xero Limited

Feedback:

Unbelievably bad customer service. They advertise 24/7 support but have no phone or chat support. There is no way to find out an eta for service when the site goes down, and invariably, if you do get a hold of someone, they can't actually troubleshoot your problem. Some other department will " get back to you ASAP". If you're doing accounting, that might be okay, but for invoicing and payroll, it means people aren't getting paid. They blame every bug on some other company's integration, and I've never successfully had a single problem resolved by the Xero staff.