Client Review on Washington State Employees Credit Union, WSECU

Feedback:

I really liked WSECU then, they gave me a car loan, credit card loan, and my first bank account. Today that changed and you ruined my trust. My granma came in to get 4 documents notarized but she was told that she was ABUSING the free service. However it is a service that she is rewarded to use because she is a member. My whole family, including I have an account in your credit union. Your team member could have said, “we have a limit on documents”, “we have to charge for the others”, etc. But you decide to say hurtful words to a 90 year old lady. You made her feel so small! Your team at the Everett branch lack customer service, emphaty, and respect. It looks like bad culture runs rampant in that branch, I suggest a refocus training for EVERYONE on staff.