World Omni Financial Corp
Client Reviews on World Omni Financial Corp
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Worst of the worst I wish I could give -stars if could
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SCAM STAY AWAY! From Toyota (Their financial Bank or Department are not good)I called their customer service about 6 times already, they do not know how to proceed, how to escalate the process, or how to take care of their customer. I even talk to a higher person her name Laury H "Customer service department" she was a very rude person and She did not care about it. The issues started on July 04, that I checked my account and the auto-pay service that they offer never activated. One car went thru with the auto-pay, the other one did not, because their system fail. (So now they do not want to take responsibilities). They contacted me for a few times offering me warranty extension, selling warranty etc, but they never sent me an alert via email, mail, or telephone letting me know that something wrong was going on with my autopay, they did not even care about that the autopay for my other cars was going thru, but not for the other one. So to continue with this-> I trust so much on their autopay system that I did not check it during that time. Until I decided to check to see how much own for the car, and I saw that May 20, June 20 payments were never made. I had about 852/852 on time payments on my credit report - This one late payment decrease my credit score by 58 points. I can consider that being a company for 35 years you should have a department that evaluated better each customer, especially loyal customer like me that since 2013 I have cars with you and 100% on time payments. After having this bad experience I won't be buying or recommending a Toyota Anymore. At least you guys should hear from your customer better because destroying someone credit is not fair enough when on your end a system that you guys offer as autopay worked for one car but not the other, be side that with all these new technology you guys dont take the moment to use it, like mail, text message, or email. You guys dont care about providing an exception for your failure. My next recommendation will be, never get a TOYOTA. First late payment on 2018 because your autopay never activated, I think you guys should provide a resolution of this problem, looking that one car was getting pay, but not the other, and you guys did not send any email, mail, text message or call. I hope you guys should offer from old responsible customer a Goodwill Adjustment to be able to provide an opportunity with something like this happened.
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My story is long but with reading and is like many others who financed here... I did the end of year Toyota buyback in December 2016. My local Toyota paid the balance, 10 days later got the title and no long has the car. Now, the story - I sent 3 letters explaining above and they in April 2018, yup no typo sent the balance to a collection agency, added it to my credit report. I sent 3 emails a wk x 3 wks to explain above. Finally I called - they discovered what I wrote x 3 wks was CORRECT, they sent my account with the wrong files. They also marked me as deceased, yup dead...WHAT THE HECK? All they could say was sorry... My credit is tanked, one credit card closed, 3 credit limits have been reduced to current balance.. Oh, and my car insurance has gone up 30.00/month. I was trying to buy property which I cannot secure now because of credit score... They have ruined my credit and all they say is sorry? I have had Toyotas for 25-30 years but this will be my last. Oh, and yes I am very much alive... Want to hear the best? They sent the same stinkin letter yesterday, I owe the balance.... Enough said. All because people could not do their job!
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They reported me even though you paid in full. Your can not reach them.
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PLEASE DO NOT BUY CARS AT SOUTH DADE TOYOTA IN HOMESTEAD, FLORIDA THEY WORK WITH THIS FINANCIAL SCAM COMPANY BOTH TOGETHER SCREWED YOU, PLEASE STAY AWAY THEY PULL YOUR CREDIT MANY TIME AS THEY CAN, THE DEALER ADD YOU THEFTH PROGRAM AND VEHICLE REPLACEMENT WITHOUT CONSULTATION.
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Like the others here, I wish I could give them a NEGATIVE review! My husband had a stroke 9 months after leasing this car. He is in a nursing home and will not walk again. I called them re returning the car. The CS department's attitude--TOUGH!!--pay us the money or we will list you as a "REPO". Cannot reach anyone in management. One man claiming to be a supervisor gave me his extension after I asked him twice, but when I called him after a week of no action, I found out that he had given me a fake extension. Do not lease from this company. You will regret it!
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Horrible customer service.When I call them at least I wait 20-25 mins on the line and I couldn’t reach any representative and I hang up the phone without any conversation. Be aware from SETF
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absolute scam. For some reason my bank sent them a payment by mistake. I HAVE NO ACCOUNTS WITH THEM!!!!!! THEY STILL CASHED THE CHECK AND TOOK MY MONEY AND STOLE MY MONEY!!!!!!!
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This is a terrible company!
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I wish I could give 0 stars!! My son passed away on November 23, 2017 and I have been trying to deal with his debts ever since. Today is January 4, 2018 and I have faxed his death certificate to them for the third time. Employees are rude and insensitive. World Omni Finance Corp. (Southeast Toyota Finance) have turned his account over for collection but refuse to speak with me because I'm not on the loan. Worst experience I've ever had with a lender and I’m trying to help them. I would recommend anyone looking to purchase a new Toyota seek financing with another lender. I would never use this company for any reason what so ever!
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