Worcester Credit Union
Client Reviews on Worcester Credit Union
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Bank personal are very professional and nice. They always approve me for all the loans I need, wouldn't bank anywhere else.
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They have THE WORST atm drive thru imaginable. They have the driveup window in the same lane as the atm so you get stuck there waiting ATLEAST ten minutes because the people working there take ten years. And this has happened to me everytime I go there. It’s a huge inconvienece.
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Great bank!
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Poor Customer service
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Worcester credit union by far is one of the only financial institutions that actually hold true to their standards of individualized considerations . They exceed expectations that everyone's situation is not created equal . I have nothing but great things to say about WCU ,no matter your financial situation they will attempt to work with you . I have obtained several loans from this institution and my credit was not the best they are what a second chance looks like if you are up front and honest . Everyone deserves respect and if you do not obtain the answer you were looking for they are more than willing to find out what you can do to help them help you . I have nothing but praise for this institution and its branch manager Debbie ,please save yourself the headache and give this institution a try when everyone else says no ask WCU what can they do to help you I am sure they will!
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Customer service and pace leaves a lot to be desired. Took forever to complete a very simple check deposit. While I waited, nothing was said to me - very little to no acknowledgement. No update, nothing. My time was not respected. The Drive thru is just as bad. Communication is very poor. I've worked as a teller before - customer service etiquette is very poor.
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