Client Review on Windward Software

Feedback:

We have 9 users and we have been using WW for 6 months. It can be a bit complicated but generally easy to use once implementation has been sorted out. The software could be really good if processes were thought through to the end. You find some things work in some areas but the same function does not work in other areas. We had multiple issues with multi-currency. The financial side does NOT compare to Quickbooks. They also refuse to integrate with QB. Our accountants find the financial software cumbersome and outdated. You really need to investigate if their financial 'module' is a good fit for your company. It is not a 'learning' thing. We had an implementer on site for a few days where we discovered the financials was not a good fit for us. However, they did try and find workarounds and did offer extra support during our financial pains. The sales aspect is very good for us. Quite easy to find a part and add to work order. Reporting falls short in some areas but is generally good. Running some reports can be slower than expected (not our server). Support personnel do try to resolve your issues and we are quite happy with their efforts. Best to consult with your implementer on complex issues. A big must is to invest in the onsite implementer when going live. You will need some hand holding as you can waste loads of time setting up systems for live. We find the system 'buggy' and it feels like it's built on an old platform? I feel that they really could accelerate on fixing bugs and issues. Development work I understand needs to be on a demand basis or payment but bugs should be fixed within days irrespective of the level of seriousness.The response from Windward below mentions a learning issue. Like I said it is not a learning issue.We have done the Learning Academy extensively, had 6 months of implementation and even had a implementer on site. We have even had numerous discussions with accounting Windward experts and the result is the same based on my review above. To also have to export financials to Excel to manipulate reports cannot be a serious accounting package. The bottom line is we would have been better off with our original software concerning serious accounting. We understand no software is perfect and one cannot have everything. The POS side is pretty good and support is still good. I want to love this software but falls short for our accounting needs.