Client Review on Westwood Mortgage, Inc.

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Mortgage refinancing, much like a do-over, is supposed be easier and familiar. Unfortunately for us, there were several instances where we felt the process was more difficult than our first mortgage.Pros:* Application: Within a few hours of my spouse being on the phone, providing our social security number, we had a quote and were asked to review the documentation within three days.* Support: On several occasions,we reached out to Brett (Westwood Mortgage) to clarify any issues associated with errors or omissions in our paperwork. Each time he made himself available. Also, Brett was happy to assist us with a real-time review of rates, while discussing rebates which could go towards closing costs and the monthly mortgage payments. In fact, we saved on inspection fees, as one of the institutions we were aligning with didn't require it.* Convenience: If the idea of paper laying around your home or office worries you, then your concerns will be misplaced against Westwood Mortgage. Rather, Westwood uses online forms, with support for digital signature, which can be accessed on any browser or on any device (including smartphones). Additionally, Westwood Mortgage has their own escrow company, which will assist you with the final paperwork, prior to acquiring your new mortgage.Cons:* Errors: While we appreciated the expediency to which Westwood Mortgage took to get our application paperwork processed, we noticed several errors (including years of mortgage, work history, etc.), which never got corrected. On one occasion, having noticed my work history was incorrect, on both the online form and paper form, I corrected (and initialized) the information on the paper document. Unfortunately, upon filling out the final paperwork, I noticed those errors were never corrected (despite being assured several times).* Convenience: During the application process we rarely received any scheduled notices that our paperwork was pending. Instead we were often emailed notices (with an included URL) of paperwork requiring our signature. Often the language in the email included phrases like "It is important that you find, open, and sign this document TODAY", which can be intimidating when initiating your first refinance.In conclusion, we will not be seeking out Westwood Mortgage for future refinancing needs. They never corrected several key mistakes, despite having been issued corrections. It might seem petty, but when you've fulfilled your legal responsibility to provide accurate information, prior to signature, they should do the same.