Client Review on Buya

Feedback:

I want to point out I have NEVER taken time out of my day to write a review, but rather than go up to the store and cause a scene, I decided this might also make me feel a little better and be more appropriate. My boyfriend told me about his visit to this pawn shop and my blood was boiling. After hearing his story and reading the first review that popped up when I chose to write one, I am convinced that the woman in this pawn shop is a problem. He was polite and patient about the situation whereas I would have definitely had a more negative reaction. He purchased a game controller from the store, went home and realized the controller did not work correctly. He then recorded the improper performance of the controller and showed the guy who handled his transaction (the youngest male of the family). He said the boy's made a face as if he knew there was an issue and that they wouldn't be able to help. Meanwhile the woman of the shop keeps budding into the conversation with unhelpful and unnecessary comments. The woman kept trying to make my boyfriend seem as though he was being aggressive and I can assure you she was projecting her own aggression onto him. An older male tried to step in and also started responding to my boyfriend as if he was being aggressive, therefore unnecessarily lengthening the process and his visit to their store. My boyfriend respected their no-return policy, but did NOT appreciate when they ACCUSED him of wiping off a serial number. Mind you throughout this entire process the woman of the store is still sticking her nose in the conversation with more unhelpful comments. By now the youngest has exit the area , which I would not have let happen had I been there. The whole time I'm listening to this story I am shocked at my boyfriends patience with these people. The ONLY reason I gave them one star is because the older man finally calmed down enough to realize my boyfriend did NOT come to cause trouble and he helped him find an online pawn shop to purchase another controller. He informed him that online shops do have to do returns and once again the lady puts in her 2 cents to say, "That's why you buy things brand new baby, to avoid these things." As she works at a family pawn shop *puts on face of confusion*. The head huncho at the pawn shop (the lady with the mouth) will probably run their customers off. I can only imagine how she talks to someone who is ACTUALLY talking to HER.