Vivonet Acquisition Ltd.
Client Reviews on Vivonet Acquisition Ltd.
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If you like billing issues, choose Vivonet!
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Some of the worst service I have come across in any business. Our system has been unable to print bills for 5 days (you would think a basic feature of a POS). They have been unable to fix. They did have the gall to suggest that we buy new equipment (ours is 4 years old).
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constant crashes, terrible service. We have an extra hand held unit that has hardly ever worked, I have constantly tried to get the service techs to fix it but still no luck. We are locked into a contract for something that doesn't work
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Can't say worst customer service ...there is no service. Display monitor doesn't work and the only solution was that we fix it with them on the phone. Hello your a tech company. We have had the system for a month and already regret it. Search Halo POS , this was their former name and they probably changed name to escape the bad name but still did not I'm proud system. Avoid them is my recommendation. Use a till system from 1950 for less headaces
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In an emergency if your system goes down, takes 1-2 hours to get a hold of help. Need to work on service for sure.
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Worst customer service I have ever had from a company!
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I used to use Micros POS system for years and frequently experienced technology crashes that would take their support team days/weeks to resolve. After switching to Vivonet, haven't had to use customer support yet but have high expectations based on the smoothness of their implementation.
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What a POS service. I had to wait months... yes months and month and months just to get reports fixed. It happened multiple times and it literally took months to fix each time. They have this "data team" which is like dealing with the man behind the curtain: you can't talk to them, you can't explain anything, they don't even exist to people.... you have to convey the message to people answering the phones that have no clue what you're talking about. Run for it Marty! Stay clear!!!
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Awesome product! Awesome support!
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The only thing great about Vivonet is the sales team. They will make you believe you are purchasing the best system that is backed by the best service. The reality: the system is shoddy and the customer support is useless. We have had our Vivonet POS since October 2014. In July of 2015 one of remote printers died and they wanted to charge us to replace it, despite it was still under warranty. THEN, they wanted to charge us to have it overnighted. In October 2015, Vivonet released an update to is OS which caused partial pages of our data base to mysteriously disappear. It took FOUR months for a member of the management team to finally return our call and address the issue. His solution was to roll back our OS version to a known stable version, and to "black list" us for future updates until the glitch could be resolved. It is now April 2016 and from all accounts we are no close to seeing any updates. Customer support is a complete joke. One technician will direct you to handle a situation one way, and upon calling back and speaking to a new technician, you are instructed to handle the situation in a completely different manner. This hasn't happened to us once - this has happened Every.Single.Time. If you ask to speak to a supervisor in hopes of getting more attention to an issue, you will be told that they (the customer support techs) do not have access to those numbers.We are locked into a contract for the next two years. We are paying $188/mo. for a service which was to include updates. We have not had a reliable update since October 2015, but are still required to pay the monthly fee for two terminals. We asked to be released from our contract since Vivonet is clearly not upholding their end of our contract; however, we were informed it would be $3,000 to buy out the remaining time. Vivonet is the most fraudulent company I have ever dealt with. I cringe whenever I have to call customer support, which unfortunately is often. While the support techs have always been polite, I am convinced they are poorly trained individuals working a call center from home in their pajamas. We are now looking into the possibility of taking Vivonet to court due to their contract violations.
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