Client Review on VITAL Federal Credit Union

Feedback:

I have been banking here since 1991. I have done ALL of my car loans through them. I went to the Duncan branch to see about a car loan, (6/17/19) well on my credit report someone has decided to open credit cards under my name! I was not aware until they checked my credit. I explained to them that I did not open these and I was in the process of disputing it while sitting there. THEY SAID THE BEST RATE I COULD GET WAS 8%, because of this. so I asked to speak with the branch manager Omero he REFUSED to talk with me !. He was busy ! Seriously I have been banking her since 1991 and you can't find the time to talk with me about the problem!!! Not to mention I currently have a car loan with them, they can see the payment is paid religiously. I will be changing my banks as soon as the car loan is completed. The credit union has had to much turn over and the people that are being hired for loans etc are horrible ! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED HERE !