Client Review on The Village Bank

Feedback:

I am considering moving to a new bank, or a credit union.They transferred $1300 without my permission, or the permission of my account co-holder and I still haven't heard back from them regarding the issue. All they told me is that they cannot transfer money without being authorized by me or the co-holder, but that doesn't help much because a mugger technically can't take my money without my permission because it is against the law, but it could still happen.The funny thing is, right after they told me this, they mistakenly transferred ~$150 to my sister's account, despite the fact that I didn't approve it. But they corrected it when we called later, to be fair. It's almost as if banks DO make mistakes, and it is a common occurrence at this one.Another issue is that they won't let me transfer money over the phone, online, or in app, and I was initially told it'd be only for a year, but now I am told it is indefinitely. EDIT: I should note that it is only one banker who tells me this, Cathy I believe. All the others are much more friendly and let me do phone transfers no problem.Go find another bank, this one isn't worth it.