Veterans United Home Loans of Jacksonville
Client Reviews on Veterans United Home Loans of Jacksonville
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Thank You for the home loan. With time I have understood. Penny Mac has been great and the process with Veteran United has been as well.
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If I can give this 0 stars are really really would the experience I had was very dis Pleasant I was lied to I was told one thing and then it turned out to be the total opposite if you go through these people stay away from Phyllis Gatlin she lied to my wife and I through the whole process then wife came down to give the documentation needed she wouldn't even help us she didn't even look at my income she told my wife that everything was negative and everything that I had to prove that I had the adequate income she made up some song and dance about how I was very negative in my household and couldn't even looked through all of the documentation that was presented she will give you the runaround stay away from her she made it to where I don't even want to deal with this company anymore
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Our experience with Veterans United was the most amazing experience that we could have imagined, you always dread the process as it seems so overwhelming to those that have never gone through it, however they were there step by step and answered all questions that we had during the journey. I would recommend their service to anyone applying for a home loan if your looking for a great experience!
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I was working with the VU at the MO corporate office originally, and became unsatisfied, googled VU for my area, and luckily found this local office. I REALLY got lucky to end up being assigned Theresa, she turned the stressful and frustrating experience of buying a house into a more positive less worrisome one, if it hadn't been for her I don't think I would have continued working with VU, this office deserves 10+ stars!
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Veterans United was a true blessing in getting me and my family into our dream house. Phyllis Gatlin was very patient with me while my house was getting built. She kept my information up to date and check in on my process which took over a year. Thank you Veterans United!
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Working with VU was an awesome and painless experience. Staff was willing to go the mile to help my family and I achieve our dream of becoming homeowners.
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I’m a disabled combat veteran and my house was just recently damaged by hurricane Florence. We actually were moved from our house in temporary housing. If this isn’t bad enough, while in the process of repairs and already made a claim with insurance, Veterans United sold my loan to another mortgage company causing so many issues that now I’m dealing with no help from them. This is causing much unwanted stress. I started the process with veterans United claims department, I only have 1 check left for endorsment and they say sorry we can’t help you contact your new mortgage company, which I didn’t ask for especially in the middle of this process. Now the new mortgage company is having to re process everything and I have to have the insurance re issues the check. All this is a lengthy process. I went to Navy federal credit union and had to take out a veterans national disaster loan just to pay for the damages I have already started. I will never trust veterans United home loans again and I will do everything I can to let everyone I know hear this story . I will never recommend veterans United home loan to anyone. I feel the up most disrespect with this process. It’s bad enough to go through something this devastating but then to be told by someone over the phone there’s nothing they can do. This has been the worst experience I have ever seen when it comes to a company “devoted to veterans”. Now my house is complete and I’m 30k in dept with home repair bills and a check wrote out to me and Veterans United for 45k but I can’t do anything with this. This entire re process could take up to 2 months. All I needed was a final walk through and endorse the final check. I will be sending in more letters and start leaving multiple reviews. In hopes I hear back from someone regarding this matter. I will also be going to Camp Lejeune base leagle with all my paperwork, receipts and photos to see if there is any help or guidance I could get from them.
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