Client Reviews on Veridian Credit Union

    • 4.7
  • 14 Reviews

Most helpful positive review

0 people found the following review helpful

By Brett Ellanson Oct 13, 2019

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Most helpful critical review

0 people found the following review helpful

By russ gibson Oct 16, 2019

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This branch is my favorite one ,jeff is extremely nice and they are helpful and its clean

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The only reason that this is a 1-Star review is because there was not an option for 0. The level of ineptitude in handling even a simple request is beyond the pale. My wife had a serious lapse of judgement in choosing this credit union as the home for our HSA since it was in theimmediate proximity to her employer. What a mistake! The simple process of adding me onto the account and acquiring a debit card for same has involved two trips to the credit union that have involved ridiculously long waits and that have resulted in no resolution, DESPITE THIS BEING A VERY SIMPLE REQUEST. On trip one, we filled out and signed the necessary form in front of a teller and waited 20 minutes to see someone. Having no more time available to wait, we were assured that I could just swing by and pick up my card at a future date. I did so this morning and guess what? Nope! Don't even show me on the account anywhere. Do yourselves a favor, RUN, DON'T WALK PAST THIS PLACE! There are several very good credit unions in the area, but this certainly isn't one of them. Their teller staff are as incompetent as I have ever had the displeasure of dealing with. Definitely moving this account!

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After having a tough time figuring out the deposit method at the ATM, the team at Veridian was able to assist in allowing me access to my funds sooner than expected. Thank you for going the extra mile.

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Friendly staff, always helpful in answering all my financial questions, and better rates than anywhere else I looked.

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I have been using veridian for years now. They have always been great. Especially Jeff boyer at the ep true branch. He is a loan officer that goes above and beyond for everyone. I have met other people that know Jeff through banking here and they all have the same experience. He will help you with ANYTHING! I have never had a bad experience with anyone at this branch and sometimes drive out of my way just for them. Thanks to all for making my banking experience awesome.

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Friendly and very helpful

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I had a really great experience at my bank. MY tellar went above and beyond for me. Thank you, Nyamal for the great service

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Had a great experience here. Sam from the Ankeny branch was incredibly helpful.

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This branch always seems to make great service look easy..

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Excellent services offered!

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