United State Bankcard Service, LLC
United State Bankcard Service, LLC Reviews
Jonathan Jesper
1 contributions
0 helpful votes
Overall Feedback:
PLEASE READ BEFORE YOU THINK TO SIGN WITH THEM! WORST COMPANY I EVER WORKED WITH!I used them in 2014 after a salesman gave me a great pitch and promised they would take care of me. I signed up for 12 locations and wanted to access all the data on one ID account. They told me this is possible when I signed up but actually I was the first one they ever set it up for. I had to go back and forth with them and global bay and needless to say after hours of effort, they never set it up the way they promised (headache!).This locations were for the Christmas season and our business model is very intense during this time. The profit comes in the last two weeks before Christmas and we have to make sure we can stay in business till then. Being so busy that season, our business account was so low. In an emergency I had to take a loan just to make it to Christmas and pay interest. When things started to slow down I went through all my accounts and noticed that 4 or 5 accounts were not depositing and that US Bank Card owed me over $45000!!. The reason was that someone put the wrong bank account but no one in the company told me there was an error and they were not depositing.I wanted to close these accounts but they recommended I wait till all the money got reimbursed. I told them i would wait and after its reimbursed if they could please close the account. Finally I got reimbursed but a few months later I noticed they are still charging me account fees! When I contacted them and told them that I asked them to close the account, they mentioned that they first needed a form to be filled out. It would have been nice if they told me that! I was charged over $3000 in extra fees. I explained that the only reason I did not close the account previously was they told me to wait to get all the reimbursed expenses first. Its there fault I had to wait to close the account in the first place! I appealed and said I was patient and tried to work with them and asked them to please refund the extra amount paid, for all I went through I thought this was the least they could do!They finally agreed to only reimburse $1046 out of over the $3000 I paid during the time I didnt even use the service. Just to escape from this nightmare I agreed. However they said there was still one account open and they deposited the money there! I closed all the accounts!! I later found out they accidentally put someone elses information on the account and they got the reimbursement. I sent them a voided check to verify which is my bank account but they said it didn't match what was on file (what was on file was someone elses account!) and that now that the account is closed there is nothing they can do.I have never had such a bad experience with a company in my life. I had to call them constantly to set up my account right and it was a long ordeal to get reimbursed for charges they accidentally were withholding. The only person I felt cared about me or my business was the sales person who got me to sign up. After that I never felt taken care of or that anyone cared about serving their customers!
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