United Services Automobile Association
Client Reviews on United Services Automobile Association
Feedback:
I just came in right before 1 pm closing on a Saturday to get a cashier's check, and the staff sooo helpful to me. They displayed NO dismay at all that I was another customer they'd have to serve before closing. Theresa patiently waited as I clarified the exact amount over the phone, and then issued me the check quickly and cheerfully. They even let me use the ATM on the way out. Great service!
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I was there to get forms to make a direct deposit and I didn't noticed that my address is not changed, that's the reason that I'm going back to get the right copy..bummer!!
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I went to use their handy dandy ATM to deposit cash and when it asked for me to insert my card, it never came back out and then the system just shut down with my card still in it! I'm so pissed.
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The worst bank
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My husband and I just moved here from Georgia and were excited to finally have a USAA near us. I came to change the car insurance to Colorado and everyone here was so nice and helpful! A gentleman greeted me right at the door and pointed me to where I needed to go and someone helped me right away. That’s very different from other banks and insurance companies. I stay with USAA for their customer service.
Feedback:
Apparently USAA stopped caring about its customers! They screwed up 3 times putting over draft protection on my account. (Adding it to the saving account not the checking) the rep Martha refused to pull the call made to fix the error, stating the dont record them (thats a lie) then hung up when asking to speak to a supervisor.
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Easy to find & use. Printout showed me exactly what I deposited.
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Professional banking and insurance service. They can setup video conferences for financial advise.
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They say there for the military service member but really that’s just a marketing scam. Don’t go with them. Ripped us off twice now with our van get on stolen out of our driveway and them only giving us $4000 for a brand new. Then our van gets totaled in the hailstorm we bought it for 2500 we sent them the receipts for the $4000 we put into it plus all new tires and all they offered us was $200. We switched don’t go with them
Feedback:
This place is a P.O.S. In my opinion. The way they treat their employees is disgusting. What kind of company hires someone, spends the time and money to train them, and THEN finds something about that employees background to fire them over. Nobody decent. That’s for sure. That needed to happen long before you put them through training and fool them in to thinking they have a chance to grow in this company. The training at this place is no joke either. You don’t often find employees that are excited to be there and passionate about what they do. Especially when this involves sitting at a desk on a phone for hours. This company doesn’t know how to hire and fire people. End of story. My brother is in the military now for his chosen career and I will NOT be recommending USAA for all his insurance needs. I certainly can’t support this company and their core values.
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