UPSolution, Inc.
Client Reviews on UPSolution, Inc.
Feedback:
(Translated by Google) I am using pos to run a nail shop. The stress is too low. The machine response is too slow. It takes a long time to calculate a number of serviced guests. Select a service and select a staff name. Select another service. Select a staff member. I contacted the company and tried to fix it. It is not possible to send a confirmation email by reservation. If you are conscientious about this service, I want you to destroy the contract and take the machine.And I asked the owner to see how it was used at the restaurant. No)(Original)네일샵운영에 pos 사용하고 있습니다.완전 비추. 스트레스 너무 받네요.기계 반응 속도 너무 느리고요 여러 서비스 받은 손님 계산시 시간 오래걸립니다 서비스선택하고 직원이름 또다른 서비스선택 다시직원선택 이런식으로 손님 한분계산이 이루어집니다. 회사에 문의하고 수정건의도 해보았지만 깜깜 무소식. 예약 Confirm email 보내는 기능도 되질않네요.1시간 넘게 해도 안되더니 다시연락주겠다고하더니 또 무소식. 이런 개판 서비스에 양심있으면 계약 파기하고 기계 가져가 줬으면 하네요.그리고 식당에서도 쓰는걸보고 제품 쓰시기에 어떠냐고 업주께 여쭤보니 한숨만 ... 그날 카드 계산안되서 check로 가게 회식비 계산했음요.(정확히 인터넷 문제 아니었습니다)
Feedback:
They only get 2 stars for Bert; otherwise they'd get 0. He's the absolute best! Always honest, and better yet, helpful!!!! But everyone else that works there gives completely false answers to why their systems do not function. Or, they refuse to pick up the phone, or they pick up and hang up.
Feedback:
Best place ever!
Feedback:
It was lucky to know UP Solution. Their price is very reasonable. The service is something that cannot be copied by anyone. Bert from tech support came to our place on time and set up the system pefectly within one hour. He trained every server how to use the system. The system is very easy and simple to learn & use. I highly recommend this company to any type of restaurant.
Feedback:
I’ve been using UP Solution’s system for about 2 years, and although it works great, it’s not 100% perfect. Fortunately, their customer service team is top-notch. You deal with the company directly and not some call center. Of all the times I’ve had to call in for support, Jonathan has helped me out the most. He’s patient, knowledgeable, and well spoken. My most recent interaction was when I had an issue with their kiosk system not being able to display pick up numbers. After running through some checks, came to find out that I accidently deleted the app that allows it communicate with the system (I guess I thought it was bloatware). Jonathan and I laughed about it, but once I got the app downloaded and set up, it ran as expected. Thank you Jonathan, they better keep you around!
Feedback:
WORST!!!!!!!!!! very disappoint don't ever use this will be mad THEY JUST TOOK OUT MONEY FROM YOUR BANK NAVER NAVER USE IT
Feedback:
Been using their POS system for my small business and I’m ok with them. Like any other brands, they have good and bad, but for me it has been serving well. They have all the related products to run my business, so I just deal with them for all. It’s easy for me in this way to save time.
Feedback:
THE WORST, WORST, WORST company I have ever done business with. A take-the-money and run company, I spent 3 thousand dollars on a system that didn’t do what the sales rep said it would do, that’s been unused and not implemented. It did give us the opportunity to upload our inventory into the program, and now, we can’t get it out. Please think again.
Feedback:
They mess up online order all the time. I brought pos expensive. Don't buy this pos plus, don't take care of business owner too. The thing good one was every month fee take out immediately..
Feedback:
The worst processing company I've ever dealt with. Tricks you into making a deal that leaves you with no option but to be stuck with themWorst service and tech support... They will stop answering calls as soon as major problems develop.Lost many customers thanks to them leaving me with no information and no ability to process credit card transactions on multiple occasions.BEWARE!!!!!
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