About - Univest Bank and Trust Co. - Line Lexington

Overall Feedback:

At the branch on June 19, 2019. Called the location at 9:02 am (2 minutes after opening). Last week I had asked if I was able to receive coin rollers. They told me “just this one time we no longer do this.” Okay fine. This morning I call, very nice lady tells me she will give me rollers for my 125$ in change (quarters nickels dimes). Upon arrival, they give me the rollers I sit alone packing the rollers with change. After 25 minutes of this, the “big boss” I guess (very rude) comes up to me and says “we no longer accept this, we send all change in a bag and you will see the total in your account in one week. A WEEK FOR MY MONEY IM GIVING YOU TODAY!!??? What!!?? Now I’m upset, I hand the (very rude) teller my cash + coins after the big boss allows it “just once”, the money machine gets jammed. She says the machine read that I only gave her 60$. When in fact it was 184$. Now the big boss comes over again and prints a receipt, the receipt from the jammed machine supposedly says (180$). Okay forget the 4$ I tell her, she says the machine is never wrong , yet told me I only gave her 60$?!?! Proceeds to take her good old time. Not to mention her and the big boss complain and roll their eyes about having to count out $8.30 in loose quarters nickels and dimes. THOUGHT THE BANKS WANTED US TO DEPOSIT!!! Only nice lady today was the one at the window! Genuinely cared about her customers. The other two (Indian lady and dude that looked 25) AVOID! They all tell you different things!!! Been banking for 7 years and planning on leaving!