Client Review on University Federal Credit Union - Draper

Feedback:

I had gone into the Draper location to do a simple transaction. Well, what I thought was simple. I ended up being passed onto the branch manager, her name was Veronica Legaspy. She was utterly rude and spiteful as I expressed my frustrations as I was intending to do a simple deposit. As I was walking out of the Draper location, I had overheard this woman talking to her employees about how I was making a "big deal" out of nothing and continuing to express some over the top feelings she had about me. Due to poor customer service and the amount of unprofessional ism I have experienced at this location, I will no longer be banking with them. I would advise future members to be aware of the non-sense that is considered "professional" here. They are so called "member service" based but I have received just the opposite. I walked away feeling disrespected, undervalued, and ridiculed for expressing my frustrations. Again, University Credit Union does not value their members and their member's experience.