Client Review on University Federal Credit Union - Draper

Feedback:

Husband and I used a them for a car loan. We purchased the truck out of state and we were told the check was sent in the mail last week and the dealership should get it the following Monday. Monday shows up and there is no check. We call to figure out where our check is... they never returned any of our phone calls. My husband went in on Wednesday, and come to find out the bank never sent the check last week. They had sent it on Monday. They used priority mail, 5-7 day shipping. We won't be able to ship our truck out until next week. VERY VERY VERY disappointed with their service. It would have been faster for us to send the check ourselves. Very irritated that they drug their feet for no reason. All the paperwork was completed for dealer and seller. Very frustrating.