Universal Lenders, LLC
Client Reviews on Universal Lenders, LLC
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Customer service no experience stupid
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I strongly recommend this loan company to anyone. Looking for a solid reputable loan company.
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Garbage they racked me for an extra payment after I canceled services.
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Universal Lenders totally came through for me on 3 separate occasions. Helped me when I really needed it and helped me bring my family on vacation.
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Horrible customer service, the women who answered the phone was aggressive and raising her voice. (Angela if you don't have patience to answer questions you should consider another option that isn't customer service) also I could hear another customer representative yelling over the phone in the same office. Also you have to pay extra 15 dollars for paying over the phone (with such a rude personnel) and they don't even give you the option to pay on-line. If you send a check and they for some reason can't receive it, they won't let you know until you have to pay extra charges or delete the account (which means you lose your coverage but still have to pay full amount to avoid going to collection). If you have an automatic payment and for some reason the check couldn't be cleared they won't try again, they simply cancel the automatic payment and you'll have to pay the amount you owe + late charges ($ 10) + returned check fee ($ 25) + phone payment charge ($ 15) because if you send a check you have no guarantee they receive it on time and you'll end up payment more late fees.
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Terrible customer service and a terrible experience. IF you have an alternative financing option, I suggest you use it.
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