Client Review on United Teletech Financial

Feedback:

So many bad reviews about UTF. I actually also have to give this credit union a bad review but with one notable exception...I applied here for a car loan a year ago. Met with Tatiana at the Tinton Falls branch. I have to say, Tatiana was a joy to work with and getting the loan was pretty effortless. Even when I forgot to pay one month's loan payment, there was enough of a "window" for me to submit payment without my credit score being affected.So, for working with Tatiana and her efforts, I rate my experience very high.However...Getting through on the phone is impossilbe. If you need to call anyone at this branch, don't expect to get through. Instead, you will be going through multiple voice prompts and then waiting for minutes on end while advertisements are played to you. I was at a car dealership applying for financing and trying to get the payoff amount from UTF. The dealer and I, separately, could not get through on the phone. I ended up having to leave the dealership and drive to the UTF office to speak with someone. Thank God it was only right around the corner.UTF must do something to fix the phone situation. Customers should not have to wade through voice prompts and endless advertisements to get through to a live representative.