Client Reviews on Ulster Bank
Feedback:
Great local branch. Always friendly and efficient.
Feedback:
Not overly impressed by the service given and attitude of a member of staff.
Feedback:
I use this Glengormley Branch a couple of times a week but I have noticed some staff are grumpy with their approach to customers. There is one particular member of staff that is unpleasant and I have overheard customers say to her do you want me to come back later. I think the Line Manager needs to investigate this.
Feedback:
Very unfriendly approach at counter.
Feedback:
Unnecesary long queues, no seating provided,staff are friendly and helpful but bear the brunt of unhappy customers who in some cases have waited for 20 minutes or more
Feedback:
Every time I go in here I leave with my blood boiling. Attitude of staff is horrendous, long queues and only 2 members of staff on and when you try to lodge 'fast cash' bags you still have to wait in the queue! So what's the point in them?!
Feedback:
Awful experience! Very rude and unhelpful. I was told they could not help unless I printed a hard copy of something (it’s 2019!!), wouldn’t even discuss my issue. Absolutely shocking customer service.
Feedback:
Member of staff was very rude to me when I went in to try and find out why a transaction that was cancelled wasn't put back into my account. On top of the rudeness I was told my money had sort of just dissappeared. Ulster bank are terrible to deal with. Will be changing banks soon.
Feedback:
The bank staff are quite friendly, They'll help you set up a bank account on the day. Online banking and sending money online to others is quite a pain though. If you send money on a Friday then the receiver wont get it until Monday.
Feedback:
I do have a few issues with the user friendliness of the Ulster Bank online service - so have visited this branch a few times. If there is a queue - it moves fast. The team are always friendly and helpful and I have always been able to get what I wanted done complete within that visit. Plenty of space within the branch with seats. Cash machine outside. Parking is behind in the general town car park - there is none outside the branch.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
