TwinStar Credit Union West Olympia
Client Reviews on TwinStar Credit Union West Olympia
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Best branch in town.
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TwinStar ATM's have started charging a $2.50 fee for withdrawing cash! A credit union is not supposed to be driven by fees. I have closed my TwinStar account since they don't want to play nice with the credit union ATM network.
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I've been using this branch for years and years. In the past 8 years alone, the entire staff is different. Every single employee I was close with, and those I never spoke with, is gone. It's nice to have a business banking experience with people who know you, and I've developed that somewhat with the existing staff, but still there is quite a bit of turnover in the tellers, although the ladies behind desks and in offices have been there for a few years at least. I suppose I have always received pretty good service, but many of my transactions involve large business deals and the newer employees don't know how to process some of them without asking a manager. It all works out, but I miss the employees who knew all the ins and outs, and knew me and my business operation needs.
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Great place to bank for small business owners, always quick and helpful
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We really love to TwinStar but the compliance manager at this branch has made it difficult for us with depositing checks. Every other branch we worked with has been flexible and helpful but my experience here has been totally different. So much so that I've begun exploring other options for my banking.
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West Oly Twin Star staff has proven time and again to be one of the most helpful and friendly! Most recently with an insurance check settlement issue...the staff advised and helped to resolve with the insurance company and banks! I would personally like to THANK THE STAFF for their kind, friendly attitudes! It's what makes me continue to be a fan of West Olympia TSCU!
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I generally feel like I'm bothering the staff every time I go in. I never feel welcome and I never feel good. The only reason we still bank with TwinStar at all is because we have one account that we can't transfer yet.
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Absolutely the worse bank I have ever dealt with. After they lost my deposited checks, they were not remorseful at all. 45 days later, the money finally showed up. I closed my account. Finally happy to be rid of this idiocy of a bank, I am now getting harassing phone calls about someone else's debt that is supposedly know!!!?? News flash idiots, that is illegal. I am completely beside myself at how awful you all are but still deal with the public and their money. I have done nothing to you people, yet you continue to ruin my day. I would be the happiest human being ever if you would LEAVE ME ALONE!!!!!!!!!!
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Have banked with TwinStar for years. They always provide fast and friendly service.
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Always very helpful. Friendly and very fast service. Opening a new account was easy but they delay a lot of transactions on new account holders as a probationary thing; understandable but very annoying.
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