TwinStar Credit Union
Client Reviews on TwinStar Credit Union
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Won’t do shared branching. Employees standing around chatting.
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YOU HAVE BETTER BANKING OPTIONS! They do not know how to contact customers when your account goes haywire, then blame it on you for not know in the first place. Such a chaotic circle that people would be better without!
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Costomer service is terrible. Stay away from this place and credit union if possible. There are to many banks and credit unions out there for me to be treated with disrespect.
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Horrible customer service. Will not be coming back to this branch location
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Customers service super good.
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Member for 18 years here. Twinstar used to be the best. They stopped interest bearing checking accounts and opted out of shared branching. They have very few locations so unless you live next door to one cash deposits are impractical. There's SO many other credit unions, no shared branching is nonsensical. They said it is because they were servicing too many Boeing Credit Union Members.Twinstar requires me to maintain a savings account with them because I have a mortgage through another company. Doesn't make sense but it feels like an ex holding me hostage. I just want to move on and they will not let me. Kind of a bummer, they used to be so good. Be surprised if they are around another 5 years. They are failing. Obee gets 5 stars.
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No shared banking.Incorrect Saturday hours listed.Online account access is always messed up and when I call they say it's fixed but still doesn't work. Good customer service at the Parkland/Spanaway and Yelm branches!
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I have my personal and business account here for over 10 years.I’ve never experienced any problems with my account or their service.I get interests from checking account and they re-inverse fees for using ATM at different bank or location.They don’t charge any fees for checking account.Highly recommend!
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Nick Rederick is oh so good with businesses that are looking for a business loan. His practical knowledge is incredibly helpful especially when creating a pathway to success. He is always willing to help and give GREAT advise that works!
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