Client Reviews on Trustco Bank Loan Center

Feedback:

My partner has been working with the Mortgage Loan officer Renee for the past 2 months trying to secure a mortgage for the house we want to buy. In this time we've been let down time and time again over the lack of communication and professional courtesy. For a month we've been asking about the progress as closing was scheduled for today and we didn't want to end up in a situation where we had no place to go because our lease in our apartment is up and they already rented the space. Here it is closing day, still not able to close and now we're facing homelessness and the destruction of the family we put together over the last 3 years. I do not recommend doing business with this institution as they don't set accurate expectations not do they care if they negatively impact our lives. Renee should not be in mortgage lending as she destroyed our family. Thanks Renee!