Client Review on TruService Community Credit Union

Feedback:

I would give 5 stars but we have had some problems when we go out of town. We travel and aren't able to use our card in certain states that have had fraud. If we don't let them know ahead of time that we are going out of town then our card will be rejected. A couple months ago we let them know a week ahead of time that we were going out of town and our card still ended up getting rejected. Luckily I had another card with a little money from our previous credit union. They called the next day and apologized but it shouldn't have happened in the first place. More recent, they have started sending emails if they think a charge is fraud and give you the option of saying it's fraud in the email or calling and telling them it's not. We tried calling multiple times and were never able to talk to someone. I wouldn't recommend this credit union to anyone who goes out of the state frequently. I will say that the people working are really nice and do try to help. I know it's probably not their fault but I wish that we could use our card whenever we need to. We pay extra each month for fraud protection but I didn't think that it would just make it to where you can't really use the card out of the state. Edit: The one time that we actually had fraud on our card they approved it. Somebody spent $419 of our money and they flagged it as fraud and also approved it. We didn't even have that much in the account so they charged us a fee and took the money out of our savings account. Now we are having to file a police report because of something they did. We pay extra a month to prevent things like this and so far it has only blocked payments that we actually made. Also, apparently the people who spent that money also tried to make 2 other purchases before that but were denied and we didn't even get a notification about those. Now we are finding out that it happened to multiple people here. We don't feel safe here and will be changing credit unions as soon as possible.