Client Review on TruMark Financial Credit Union - Fort Washington

Feedback:

I work 1 minute away so I say with excitement awesome they're open today, never visited this branch. I always visit Warrington or Jenkintown which I love. Walk in the rep says I can help U. But then came the Saturday morning attitude? She hacks up a lung while I approach her and doesnt say excuse me, the other 2 tellers R busy, no welcoming good morning or hello from my teller, when I return the slip for withdraw she questions the amount with a roll of the eyes with a doubt in her voice, then says not asks last 4 so I say strongly ( because I already pick up on the attitude ) of what? She then notices my strong response, looks as of oh oh, doesn't apologize and says social so I respond. Says not asks envelope I say yes please. Gives me envelope with my cash and I say thank you and she doesn't say another word. The VERY NICE & POLITE neighboring teller leans over & says thanks & have a great day. SERIOUSLY? What a 1st impression at the corporate headquarters. I never think I'm above anyone nor do I talk down to people in fact I awlays display kindness & respect & always well mannered. But this chick needs a lesson in customer service. Maybe 2-4 weeks with at least 2 quizzes along the way and hold her responsible EVERY TIME FOR HER ACTIONS. The other tellers shouldn't have to work with such poor employees. That was extremely poor service. Word of mouth is the absolute best form of publicity. I'll give them another chance but if they fail they're done and American Heritage credit union it is.