Client Reviews on TranzVia

    • 3.0
  • 89 Reviews

Most helpful positive review

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By Kevin McKeever Oct 16, 2019

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Most helpful critical review

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By Paint dat Shirt Oct 16, 2019

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Overall Feedback:

This is total BS company. They will keep calling you and promising super low transaction fees and no contract, just an “agreement”. Tons of hidden fees and 4 years of contract to lease this cheap VX520 credit card machine (100$ a month!!!) do not trust this company.

Overall Feedback:

Do not work for this company or do business with Tranzvia. Management promised me something and the next week they let by me go. They told me they didn’t receive signed paperwork, I sent management a picture of the email sent and forwarded the email and it wasn’t good enough. And to top it off, management doesn’t feel they need to pay me for the time I did work there. Very unprofessional!!!

Overall Feedback:

They kept calling me to update our service and told me that we could make this change, since we weren't in contract. I made the change and went with a different company to only find out that I now owed $495 for early termination fees. Not to happy about it but fine, I'll make that money back up in a few months with our new savings. That was March and then in August, we noticed that they were still billing us for an inactive account $206.50 a month. I sent in the hand written cancellation letter in March and now they auto debited our account for $1032.50 for having an account that should have been closed in March. Now I'm told after waiting to hear from them for 3 weeks that they will only refund something that's within a 30 day period of time. Why? Well that's their policy I'm told and that I have the documents stating this is in writing already. I've requested this document to be sent to me again and the waiting game begins. I've looked thru the stuff I signed, and don't see this policy glaring at me.9/5/18 called them again today and was on hold for 35 minutes before someone answered. My belief is that they want you to give up and hang up. Talked to the same guy today and I informed him that I'd not received the document that I only had 30 days to make a dispute and he admitted that it wasn't in a contractual document after all. He admitted that it was in their error but I wasn't going to get any of my monies back because they have waived the $495 early term payment for me (this amount I was happy to pay reluctantly). I called today since they've billed my bank account for now another month for $206.50. Now it's September and they will get back with me and see if they will refund this amount since its been within 30 days. Since I notified them August 7th for the same issue that that isn't available for refund now but was within 5 days of them debiting my account. So now it's a $1032.50 for a early termination amount that was only $495. Tell me how they can continue to do this to small business!

Overall Feedback:

They don’t fully disclose anything. They also try to rush you to make sure you don’t read the fine print. Very disappointed with their service and Jason Bohannon is quick to sell you but will never answer his phone or return your calls. I’m suprised this company is still running.

Overall Feedback:

One word "stay away " .Be careful before you sign any documents with them. What they send you on the paper to sign is much different than what they promise on the phone.Customer service is catastrophic.

Overall Feedback:

Our dental office has been with TranzVia since July 2017, very happy with services that have been provided. Sam McCrory is an exceptional representative that cares about his clients and is more than willing to take the time to explain everything. He is very professional and courtesy. We would highly recommend their company as a Credit Card processor.

Overall Feedback:

Want to give Credit to an outstanding staff, We have a few merchant accounts with TranzVia for over a year now. The sales process went really smoothly and Rose-Marie has been super helpful with addressing any and all questions that I have had. I am very happy with the high level of customer service that has been provided and recommend TranzVia for those looking for a great merchant processing solution.Thank You,Tiny Moore

Overall Feedback:

Chrystal went above the call of duty to help me understand.what we were working on.

Overall Feedback:

I have had an account with Tranzvia since April 2016. The customer service is outstanding. I spoke with Sam McCrory today and all my business questions and concerns were answered to my satisfaction. I highly recommend Tranzvia for any merchant processing services!

Overall Feedback:

We have a merchant account with tranzvia, I spoke to Sam Mccrory in reagrds to couple transactions issues, I was very happy with amazing customer service he provided, I would recommend Tranzvia to any business that is in need of credit processing services.

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