Client Reviews on Trailhead Credit Union

    • 3.5
  • 28 Reviews

Most helpful positive review

0 people found the following review helpful

By Tobias N. Oct 02, 2019

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Most helpful critical review

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By August Rain Feb 16, 2019

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The experience was very respectful in so many facets and a delight. Whether the outcome is go or not, it will be hopeful from beginning to end and informative.

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I love Trailhead Credit Union. They are always helpful and make me feel like family. Once I got a phone call asking if I was out of town? I was not and they stopped a $1200.00 charge for wine being purchased in Italy. Trailhead has my back for my personal and business accounts.

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Jackie has been amazing from the start! She made the process really easy for me, and showed she had a lot of experience which made me feel really comfortable. I remember switching from BofA to Trailhead wanting to get out of the corporate banks (always having some type of hidden service fees). With BofA, I felt like just a number to them, but with Trailhead I really felt more like family because it is so local. I love having a more local bank that gives back to the community too.

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All dealings I've had with Trailhead CU have been efficient and pleasant. Absolutely the best bank I have ever had an account with.

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My credit union of choice for several years! The staff and service are exceptional!

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I love Trailhead. Sovern Enterprises could not concieve of a finer institution with which to bank. Thanks a million.

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I have been a member here for years, I absolutely love and appreciate their dedication to service and commitment to their members!

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Best bank I've ever had business with. So friendly, polite and courteous. No matter who is working, no one is ever without a solution that requires a manager or anything like that. I think 99% of the time, I've had the pleasure of dealing with Irena and Quinn. Both always seem to address me, even if just for a "hello" and even if they're busy. So happy to finally feel good about a bank

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Randomly got locked out of my online banking account. sat on the phone for 30 minutes trying to log into my account. they told me i was seeing error messages they've never seen. They sent me temporary passwords and everything but to no avail. Definitely looking at different places to take my business as a college student.

Feedback:

Fantastic Credit Union with great service and amazing rates for loans and a great return on a checking account.

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