Total Merchant Concepts, Inc.
Client Reviews on Total Merchant Concepts, Inc.
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TMC is a great provider with excellent customer service!
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Hope you don't need your money in your account in less than a week. Use COSTCO guys and please read below before waisting your time. We had a terrible experience with these guys and I'm sure most of these 5 star reviews are staff members, since they rotate staff weekly apparently. First, after border line harassment with the constant cold calling I gave a member of their staff Nate a few minute. It was very similar to dealing with a used car salesperson, lots of promised and lots of lies. Some examples: First Nate stated TMC has a 10pm-10am guarantee, thats a lie. I went over four days without a deposit, had close to ten thousand being held for close to a week. I actually had to go to cash only because they totally lost my trust. Second example: 24/7 customer support, that not true either. They have a 1-800 number that puts you into a phone tree stating there's nobody there to handle your call. Nate also lied about things he didn't need to lie about. Examples: He's not a veteran, and they're not part of the NRA business alliance. After all this, you get some young lady over selling herself, again, explaining how everything your fault, nice. Finally, they over bill you and throw you into collections.
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The dedicated and personalized service one receives with Total Merchant Concepts is second to none. My company has been using TMC for several months and they have bent over backwards to accommodate my rapidly changing and growing business. With fees that are competitive or even less than their competitors, there is no other merchant solution my company will consider.Ask for Denise -- she rocks my world with superior customer service!
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We have used Total Merchant Concepts for 16 years. The level of customer service is above and beyond expectations. They cheerfully answer questions and are extremely helpful. We would highly recommend TMC to all businesses and nonprofits.
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Awesome customer service!
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Your customer care is excellent
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Especially after being an employee for several years and then processing transactions through TMC for my own business for many years...I can confidently recommend TMC for your business needs! Great customer service, high integrity and competitive rates continue to keep my business and I happy.
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We have been doing business with TMC for years and appreciate the support and help they give. Outstanding service!!! Great prices!
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Very good service
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Always there. Thinking/planning ahead.
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