Client Reviews on Total Community Credit Union

    • 2.6
  • 20 Reviews

Most helpful positive review

0 people found the following review helpful

By Glenda Cartwright Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By lydia Fitzpatrick Sep 18, 2019

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Feedback:

It's been my CU for years employees treat you like family always have a friendly smile

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I have a hard time getting into my checking account.

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Unfortunatly I had to leave TCCU. They were badly outdated so a building upgrade fixes things? No. It took me a month to get a debt card cause it must have gotten "lost in the mail". Yet, they are trusting a 3rd party to make their debt cards without tracking or accountability and they dont care that if it gets lost their more than willing to spend money to "expedite" it which takes the same amount of time to just order another card. Suzette the CEO was so condescending im amazed she even has this job. What are her qualifications? If you have an angry customer in your lobby demanding answers maybe you should leave the "i dont know's" at your desk and come correct with answers. You dont know why your bank is having issues, you dont know who makes the debt cardd, you dont know MY NAME???? What good are you? Two ladies, Jen and Dawn were the ONLY people to apologize for this being out-of-the-ordinary. Whereas the boss/CEO SUZETTE wanted me out of the building more than she cared that there was an unhappy customer, mad that the bank has no answers. I gave 2 stars because they are awesome at correcting financial issues quickly and promptly, yet if u need actual customer service....bank somewhere else. Credit Unions are supposed to care about their members. If Suzette doesnt im sure the rest of TCCU doesnt either. 20 year customer gone because of Suzette. I hope action is taken and i hope corrections are made otherwise the new face list to the building was a HUGE waste of membera money!

Feedback:

I don’t recommend this credit union to anyone. I’ve been here for a while because a friend always said it’s a good idea to keep an account with a credit union. However, they charged me $15 for a replacement debit card, I get a maintenance fee that I was never told about during account opening, and their ATM is always out of order. There’s always some sort of construction happening for weeks at a time and still no ATM access. They are not open on Saturday so for people who can’t make the 9 to 5 hours we still can’t accomplish anything because the ATM Is always down. This credit union has been such an inconvenience and I’m currently looking for another place to bank.

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Friendly kind service.

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Horrible customer service. Rude & very unprofessional. Would not recommend coming here at all.

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Some of the staff at the main hospital and at the heart Institute are rude and uncaring. My husband had an appointment for a test and they forgot about me. I was supposed to see him before his procedure. I had to watch other people come n go without a word to me. I went to the desk to inquire about why I haven't been called. They realized they forgot. When I finally got to see him, a nurse come in a second later n coldly tells me" say I love you n see you later " because they are taking him right now. Wouldn't even give me a min alone to say anything! No apologies, nothing!

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Like any business, there are pros and cons, but so far I am pleased with Total CCU above all other banks.

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Love all the new updates in and out of the created union. 🇺🇸

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I have had an account for over 30 years. Don’t use there app for depositing a check unless you want to wait 4 days to get the money in your account. They are very snobbish and treat you like nothing if you don’t have a ton of money. They are not a credit union anymore they are a bank. You will be better off going to a bank.

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