Client Reviews on Torrance Community Cred..

    • 4.0
  • 7 Reviews

Most helpful positive review

0 people found the following review helpful

By Carl Lahr Aug 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Charles Carter Jun 16, 2019

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Feedback:

This place sometimes is busy but the line goes down pretty quick on Fridays they have chocolate chip cookies. The ATM is usually empty and the parking lot is a good size.

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Have always found them to be professional and efficient. Highly recommend.

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If you have a credit card through here and get ripped off when purchasing something don't expect any help. This coupled with wanting you to fax something when handling a dispute is too much. Fax machines are 80's tech and when you have pics and video displaying the obvious misrepresented items, how are you going to see that in a fax? Not to mention it took over a day just to find a fax machine. Then, when you finally do fax the info, guess what, they didn't get it and now you're past your deadline. Sounds like pure laziness and imcompententacy. I think sometimes people like to tell you to fax something to try and discourage you from proceeding and making their life easier in the end. Sad.

Feedback:

If you have a small business, it's not easy to find a credit union with great service and low fees that *also offers business accounts. From the time I first spoke with the staff on the phone, I've received consistently patient and helpful service. That's a huge difference compared to my experiences with the big retail banks. The process of setting up both my business and personal sights was smooth and fast. All their staff members have been welcoming and helpful.Their banking app also works consistently well and quickly on my phone. It's been updated to accept my fingerprint to securely unlock, which is another time saver. I haven't been with any other bank that has given me as much value as TCCU.

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Not open on the weekends and low max daily limit withdrawal without at least a couple days notice. It's like the Baily bank in It's a Wonderful Life. Bush League.

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Even thou I no longer live in Torrance I have still the up most help from the staff. They consistently go the extra mile for me.

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Love this credit union!

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