Topline Federal Credit Union
Client Reviews on Topline Federal Credit Union
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thieves and liars
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Great service
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I have banked here for over 11 years the level of customer service in the Brooklyn Park location has just become horrible over the last 6-8 months. Yesterday is a prime example when a female employee was extremely rude and when I said well, that was rude, she said yes it was and when I asked for a manager she told me she was the manager... I now see why the turnover in that location is through the roof! 11 years and I am ready to leave once the new credit union by HyVee opens! I asked a question and she told me "You just don't know how banking works".... Seriously!
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Very rude service. Was unwilling to help with my issue. Will not be going back to this branch.
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I have used this shared branch of Top line once before and after this visit I had to say I was impressed. I came back again today and noticed when I pulled up the staff clearly saves all the good parking spots for the customers. Classy move. Cammi at the counter was very nice to deal with and I was treated just like I am at my regular FCU across town. Nice work.
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I would give them a 0 if I could. They have one of the worst websites in all of banking. I have a new auto loan through them and they don't offer any online payments. I was told I would have to bring in a check. I asked if I could use a check card and was told they would have to do a cash advance on it and it would come with additional charges. WHAT YEAR IS IT? Do you not want people to pay their auto loans? I guess they force you to use them for all of your banking needs if you plan to pay for your auto loan. I would have paid a higher interest rate to go with a different company had I known they don't offer online payments. It's 2018. The last 2 checks I wrote out were to buy houses.
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Utilized Topline for an auto loan. After paying off loan balance I had a $15.82 balance in a savings account associated with the auto loan. Called Topline to have account closed. Advised they needed notice in writing. Sent email notice. Advised they needed an actual signature. Topline's account closing process is designed to retain accounts not close them. I simply wanted a check cut for $15.82. I will not use Topline again due to the difficulty I experienced in closing an account with a $15.82 balance.
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I’m a new member as part of an auto loan through the dealer. Had an issue getting registered online. Shawn helped me out and was very friendly and personable. Great customer service.
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The technology upgrade sure is working great. Went in to do some transfers.The printers did not work. On top of that I was not informed. That all accounts go by numbers now. So my rent money automatically went into my main checking account. The first time this happened I was told I didn't get paid from a place. I had to go back and make them look.On top of that cashier checks had no fees. Now I am told it is $3.00 for each one because of the upgrade. I didn't ask for the upgrade!
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Nice, nice, nice people! Unfailingly helpful and friendly and personable, genuinely so (not like some of the bigger banks), and they truly make you feel like they appreciate your business. They make eye contact, and it's a good feeling when you are remembered from visit to visit. No mistakes ever, in the six years I've been with them, records and statements are clear and easy to get, website is helpful and user-friendly. I also appreciate the helpful seminars they offer from time to time.
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