Client Reviews on Tongass FCU
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They do not make it a priority to answer the phone
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My mom recommended this bank for years. I'm not sure I like some of the tellers. They don't seem that friendly. Like they can't wait to get rid of me. One phillipino chick just laughed when I asked her a question. And kept laughing another phillipino chick kept repeating my address for everyone to hear an an older Caucasian woman mentioned to everyone I was paying my rent. And when I called in to ask for help on my online account, a man breathed heavily into the phone. As though he was doing something innapropriate. Havent called in since. I did like ashley. The one time I was enjoying myself is the time I think a customer didn't like it and,again another teller made as if I was the problem. One philipino woman an older Caucasian woman glared at me after ashley waved me over. As if theyre fun convo was more important than the customer.
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Took me 3 months to get a call back. Regarding a equity loan.
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They are the BEST bank EVER! I have a home loan with them and rent it out. My renter didn't pay and since I don't live there I didn't notice. They called me and told me so that I both didn't get a late fee but also didn't get the dreaded mortgage late payment on my credit. Amazing!
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I have been with this bank for a long time and they are very fast sometimes and other times there slow, because of all the people that come in everyday.
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I had access to my experian credit score which Tfcu uses prior to loans. And yet their experian score was far less. The manager could not explain, and never did, how this happens. Upon research, I find that they have their own "computations" they perform onto the credit score. So...they get to charge more intetest. A real small time operation, friendly enough but inexperienced.
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Very good place for a local bank.
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