Tonawanda Valley Federal Credit Union
Client Reviews on Tonawanda Valley Federal Credit Union
Feedback:
This bank is terrible, the online site is very outdated. They have old fashioned tickets to fill out for payments, deposits, and withdrawals, they never ID me or ask me any security questions other than my member ID when I call but yet they give all of my information to me. Way better places to keep your money that is safe and secure. Also, the staff seems to lack basic banking knowledge.
Feedback:
Terrible service. They told me to get a certain paper and get a copy of it. I come back and they tell me never mind we need the real one. WTF
Feedback:
If I could leave a 0 star review I would. This place banks like it's 1950 still. You CAN NOT transfer money from a TVFCU Savings or Checking account to an outside checking account per their "policy". Had Melissa tell me I could if I opened a checking account, then as i was opening the accoubt a different lady tells I can't do it with a checking account either. Yet they allow you to transfer money between TVFCU accounts!?!?! ESL will be my bank from here on out. FU$* TVFCU
Feedback:
They were great when getting a loan but were horrible when a unique situation came up that I needed their assistance on. Nancy was combative, unjustly accusatory, unwilling to take the extra step to help and try to resolve this unique situation even after I satisfied her requests for proof. She was unpleasant, rude, and disrespectful, I will be pulling my business from this place and going elsewhere.
Feedback:
Love there service. Been banking there for years.
Feedback:
One teller has trouble counting out money it takes 3 times to count back and to get rolls of quarters it messes her up
Feedback:
Staff is always very friendly and lines moves quickly! Love the automatic change machine!
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Awful Service the girl that answers the phone Jeanine is ALWAYS so rude, its not my fault you have to work today lady, pretend not to hate your job.... you make the whole branch look bad.
Feedback:
Fast friendly service
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