Client Reviews on Toledo Gold Exchange

    • 4.7
  • 40 Reviews

Most helpful positive review

0 people found the following review helpful

By sasha dacres Apr 17, 2019

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Most helpful critical review

0 people found the following review helpful

By Heather Tillman Oct 17, 2019

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Feedback:

Had a very good first experience going here, I went to get some links took off my watch and I asked how much they charged and he said he would do it for free, I was really happy with how he fixed my watch and he was very nice, very fast and they have a lot of pretty jewelry for a decent price

Feedback:

This place is Amazing! The staff are courteous, professional and genuinely care about customer satisfaction. The store is clean & appealing. They have an extensive selection of merchandise, and competitive prices. I have been a customer for almost six months, and I refuse to take my business to any other local shop (including the Tri-State Area)! Ross is a terrific person, and has always treated me with respect and seems to have my best interest at heart. I highly recommend this Store, whether you are buying or selling, you will never be disappointed!

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Terrible!! They dont buy anything or test anything..very rude..dont go here its a waste of your time

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Always polite Been dealing with them for years Very reasonable Lay away too

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Ross is great!! Great service , very friendly..and really helped me out in time of need..im so greatful. If u need some cash till payday or u wanna treat yourself ..good products for good prices . thanx ross ..5 stars

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Ross and Will are the most amazing employees there! I've dealt with them for over 2 years and have got the greatest customer service from a pawn shop ever. Will refer to anybody that needs a good pawn shop. I will definitely return!

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I wouldn't even give them a 1 star! They have NO customer service skills! They lock themselves behind a counter and when you call prior to see if they will give you anything for name brand items worth at LEAST $1,000 they won't give you anything! I wasted my gas and time driving to this place to be told they would not give me anything for my husbands laptop(would have been paid back in 2 days) they told me it needs to be full charge beforehand...would have been nice if they could have told me that ON THE PHONE BEFORE I LEFT HOME! Please go somewhere else...these people are a joke! The guy behind the glass also complained about my daughter being behind the counter....she wouldn't have been back there if you ran that place like a normal store and not a bank vault! Pathetic!

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They help who they want to help. If too new they can’t do it . If it to old they can’t do it. It got be something they like I guess

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Always extremely helpful, polite, and knowledgeable. Never a long wait for customer service. Clean, safe, and well managed. Convenient location and hours of business. Highly recommended!

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I was late making my payment and thought for sure my items would be gone however when I got there the gentleman explained he knew it was tax time and was trying to hold off on getting rid of peoples items that didn’t pay. I have never been so relieved I cried almost the whole way there thinking they were gone and they weren’t! Most places would have gotten rid of your items the day you were late but not here! I highly recommend this place to anyone!!!

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