Client Reviews on TD Canada Trust

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    • 2.5
  • 23 Reviews

Most helpful positive review

0 people found the following review helpful

By Luciano A. Feb 16, 2019

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Most helpful critical review

0 people found the following review helpful

By pǝɯɐɥoɯ Oct 16, 2019

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Feedback:

My experience with the mortgage "specialist" was not the best... I'm very new to the process and was really trying to know how much I can afford and ask about what the process is with the new mortgage incentives. - The person I had the appointment with was 20min late- she wasn't really fully with me (checking her email for a deal and answering phone calls) .- She told me that the incentives were available although it was too early since they only take effect in September (only found out this today)- Everytime I ask a question she talks to me as if I'm trying to cheat the system or something ... I'm only trying to understand what I can do for my situation.At the end she submitted a pre-approval request that was declined (internally based on what she told me) .... Because she didn't ask me about the proper information.So I decided to go to another bank for my mortgage.My advice is don't get an appointment using their online tool ...work with someone that's been recommended to you and has experience

Feedback:

I have been misled 3 times when I called in to ask about the safety deposit boxes. They don’t relay the correct hours in order to access the boxes over the phone and in person their customer service is absolutely horrible. JB was the person who I spoke with at the branch on my last visit, he told me to wait 2 hours, and was completely unsympathetic when I told him that I had been in a few times now and misled over the phone and he continued by saying that his manager would “maybe” be able to help me out. He mentioned that his managers priority were the tellers and not the customers. Fortunately another teller was able to help me out when he saw me standing and waiting for the manager. The manager never even addressed me. Unfortunately this is the closest bank to me which has safety deposit boxes available, I will continue to keep an eye out to see if other locations have one available so I can move branches.

Feedback:

Very friendly customer service My atm card was not working they helped me to get through the process seamlessly truly a 20th century banking services

Feedback:

By my estimation, TD is the most incompetent of the major Canadian banks. Support is slow and staff seem to have even worse training than RBC. I'm trying to get a business account closed and the process is going nowhere.

Feedback:

Got a money order without signature, went back and ask front desk, front desk asked me to line again said it wasn't their fault

Feedback:

Awful experience. Their best advice was to call the easy line. Spent more than 45 min waiting in line and waiting on a phone.

Feedback:

Pretty bad experience multiple times. Sadly branch manager is not helpful either.

Feedback:

They wanted to put 11 days hold on my cheque even though the business routinely gets cheques and they always pass. The man at the business center was not helpful at all. They should'n't put people behind the desk that are afraid of dealing with big money. It's a bank afterall.

Feedback:

Very poor customer service experience from this specific branch.

Feedback:

this bank teller needs attitude adjustment classes. this young asian woman.

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