Client Review on TRRollinsfordNH

Feedback:

Poor customer service. We asked to rent a hedgetrimmer via their online portal, but when we called to confirm one of the owners disputed the online price and claimed it was a mistake. She would not honor the advertised price ($26 online vs. $38 by her lights). When my wife decided to rent it anyway the owner claimed they sharpen their tools before every rental. This one was dull and took about 5 hours to do a 2-3 hour job. The on/off switch didn't work (a safety issue) and the throttle lock was inoperable. When she returned it and explained these problems, the owner told her that they don't have time to sharpen between every customer. Someone's not shooting straight.I'll never rent from these people again. Too bad. It's so easy to make things better if you just pay a little attention to your customers and treat them fairly.