Client Review on Synergy HomeCare of Mid Penn

Feedback:

I am writting on behalf of my father. He takes care of my mom who has alzheimers, is bedfast, and who is in need of constant care. He never leaves my mom except for doctor appointments and to go to the store, in which case he uses the services of Synergy. There are two or three wonderful caregivers he request for regularly. But understandably, they are not alway alvailable and other caregivers are sent. Often these caregivers are inexperienced, untrained and my mom is not given the professional, compassionate care that he is expecting. For example, there have been occasions when caregivers have arrived late, making him late and even needing to reschedule appointments. More recently, not only did a caregiver arrive late, but when he came back from his appointment, he found my mom alone with no caregiver. My dad was 2 minutes late getting back but was given no notice that the caregiver was leaving, she just left. His advice for those considering the services from Synergy is to demand and accept only trained and qualified caregivers.