Stearns Bank N.A.
Client Reviews on Stearns Bank N.A.
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Stearns bank has gone above and beyond to help with my equipment financing. Transactions easily handled over email. Excellent customer service..
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Worst company I have ever used in my life!!! Terrible!Wishy washy and told terms that no longer are possible after a day goes by. Terms change by the hour! This is by "WORST COMPANY FOR SMALL BUSINESS OWNERS" DO NOT USE THEM MATT = Very unqualified employeeMichelle= Attempts to cover Matt's skid marks
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On sharing such information of distrust, is one that our company find very hard to do, considering our affiliates history with this bank. We referred a well versed client of ours to a broker who in turn, works directly with Stearns Bank. In facilitating deals of equipment financing, there are many programs that are made available as to making the relationship a growing and successful one. However, my client (Premier Group Companies) has been another victim as the others who have came forward (many who have not) about overcharging of fees, forced equipment insurance, and this particular matter involves both deferment and seasonal program initial agreements. Our company personally discussed the fact that our client (Premier Group) would need deferment and seasonal agreements. We structured the deal with Trust Capital in August 2018, and as soon as October 2018: Stearns Bank COLLECTION DEPARTMENT was harassing our client about invoice balance owed. After speaking directly with both Trust and Stearns, it was confirmed in December 2018 that our client account would be cleared and set up appropriately. The client (Premier Group) once again called our offices complaining Stearns Bank was aggressively contacting and sending invoices with erroneous amounts that didn't make any sense, since the confirmed discussions of adjustments were scheduled for deferment. Our client was officially advised " PAYMENT" would begin Jan 2018,which was commenced as planned via their bank. Upon conducting our quarterly audit on behalf of Premier Group, we unveiled many inconsistencies. 1) December invoice was continuing to run balances. 2) January invoice was still carrying a balance (therefore, no deferment of this account happened) along with consecutive statements thereafter. Stearns began becoming very unprofessional with our client, with one Collection lead recently advising: "YOU GUYS never made ANY Payments, then shortly thereafter changing that statement to reflect yes, "some" payments were made and you're still behind. In the wake of all of this behavior, our client was advise their agreement was being voided and/or accelerated after the fact: Payments were proven via their bank history as being sent to STEARNS. This is a matter of concern not only for our client, but our firm for recommending this bank through our relationship with Trust Capital. How does any bank grow a small business and strong arm them out of both their hard earned revenue as well as wavering from an agreement of deferred and seasonal payments. Based on our audit, how does your account fall under any deferment and your invoicing has amounts of over 8K for the start of your initial payment cycle? How can such a large baking institution allow trained employees to speak with their CUSTOMERS in tones and threats of such nature? From several finance seminars that are well seasoned accountants have attended, it has always been spoken that the Skalicky's operated in true fashion and expected their workforce to perform at high standards. This matter needs to be addressed by a decision making authority, and all mistakes corrected. Our client should be offered more than just a written apology, as well as the many other who have found themselves battling these incompetent irregularities with Stearns Bank, NA. If you are in the business of sourcing small business with funds to grow, then these type of mistakes should not occur. This needs to be corrected STEARNS BANK - You have many others who are stating similar stories, and obviously there is some employees that need to be let go! LKP BUSINESS ACCOUNTING | Asset Management
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I financed a second truck with these characters in February 2019.Was being charged monthly for physical damage insurance because I didn't have my own and that was right.In April I added it to my insurance policy and told them that I was in the process of getting my operating authority finalized along with titling and registration after IFTA and IRP were in place. As of June 3rd the truck is titled as well as insured.I just received the monthly invoice with more charges for insurance and no title for May and June equaling more than the truck payment itself!!!They will rescind those charges or I will be turning this over to my attorney. In addition one of my fuel vendors has been attempting to get a credit reference from them so they can open a monthly pay account for me but have informed me that Stearns is ignoring them.Steer clear of these crooks!!!Will update next week.
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This is the most crooked people I have ever met they have no heart they change extra fees all the time they are bad for small businesses Ronald Kobs
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I used Stearns Bank on a lease for my X-ray machine and found them to be very easy to deal with and helpful in every way. Very friendly people too.
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Honestly my personal opinion about this place is not good to me they don't care I got set up with a loan with them i had to wait awhile to get the title because of the state I lived in they knew the situation and would not defer a payment luckily I had money saved if not I would be screwed they do nothing to help you all they care about is money ive even had issues with this bad truck I bought and they've done nothing to help with the situation I personally don't care for these folks poor service
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Sandy in collections is not a nice person. We sent a payoff for a trade in to stearns. Due to the holidays the check has been delay by USPS. She has been harassing us daily. We have been in business for 40 years. We have paid off thousands of tractors with out any issues. I have never been treated so poorly or rudely.
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