Client Review on STCU Administrative Offices

Feedback:

STCU Vehicle Lien? Don't buy the car! If you are looking to buy a vehicle and the owner has a loan with STCU, don't do it! I purchased a car from a STCU member on July 27, 2018. The purchase money I brought to the bank paid off the STCU member's auto loan. I was assured by the STCU employee that STCU would process all of the title documents and I would receive the title in the mail from the Department of Licensing in about 6 weeks. I went to the DMV and paid $14 for a temporary title in July. The title did not arrive, so I went to the DMV again paid another $14 for a temporary title in August. Low and behold September arrives, and I have to go to the DMV again to get a third temporary title for $14. The DMV said, "you should have your title by now." I call STCU today, October 1, 2018, and am told that they do not have the paperwork and that the paperwork was never submitted to the Department of Licensing. I have copies of the paperwork from STCU, so I forward it to Andrew at STCU. Andrew replies, "sorry, you're going to have to work with the seller to try to get the title." Really? We did the transaction at STCU. I have an STCU Authorization to release title documents to a third party signed and in hand. I was assured by STCU that the title would be sent to me. Now I have to get back in touch with the seller to obtain the title? I have purchased two vehicles where STCU had a lien, I will not be purchasing another with an STCU lien. If STCU has a lien on a vehicle, I would encourage you to look for another car if you want to actually obtain the title for the vehicle!