SPIRE Credit Union - Edgar Archer Administrative Offices
Client Review on SPIRE Credit Union - Edgar Archer Administrative Offices
Feedback:
I am very disappointed today that Spire did not cover my rent check for my business because it would have overdrawn my account slightly over one dollar. This was due to an autopayment that was deducted, even though that charge was supposed to have been canceled.When I spoke to Spire about this, and the $33 charge, they informed me that it would not have happened on my personal account, but they don't treat business accounts the same. They actually informed me that they do not care about business accounts. Really? That makes me feel very secure as a business customer.I have for the most part had pretty good experiences with Spire, although, they are not the most convenient bank I have ever used. Unfortunately, this one experience, makes it very difficult to trust or respect them at all.I suggest to business owners, not to use Spire when this is the attitude they have toward your business and I will not be using my business account any longer. This will simply be where I funnel the cash from Paypal, and nothing more. I will also be searching for a new bank because if this is the attitude of Spire to my business, it is also their attitude towards me personally. My business is very personal to me and much more harmful to my reputation than having overdrafts on my personal account. I could care less, to be honest. An attack on my business is an attack on me. Not caring about my business is also not caring about me personally.Spire does not always give the correct information to their banking customers. This I have experienced before. I do not trust them and now never will trust them. I certainly hope that Spire is bought out or merges with another institution becasue they do not live up to what they say they will do for you. I don't expect much from a bank, but I do expect equal protection on my accounts, whether they are business, or personal. I think the same treatment on both is to be expected, but today, they informed me that they are not a business bank. Therefore, businesses should look elsewhere for a financial instsutiton.
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