SPIRE Credit Union - Eden Prairie
Client Reviews on SPIRE Credit Union - Eden Prairie
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I'm probably going to die because of the actions of this bank today. I was lied to and told a check would not be put on hold that is now on hold for 10 days. I'm a grown man who works 60+ a week who will now have to get his food from a food shelf for 10 day's and might get kicked out of his apartment because of the actions of this bank. None of that will matter though since I'll probably be dead in a few days as I can now not afford the prescriptions I need to live since I cannot access the money I put my blood sweat and tears into to earn. I was directly lied to by the bank teller and then called a liar myself after calling spire customer service when I was later humiliated by a declined card. I've never had problems with this bank until now but their actions today have shown me that their small town credit union shtick is bs, my life and account mean nothing to them. I guess they can have all my money when I die of a stroke, thanks for nothing
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Spire is a for-profit bank masquerading around as a non-profit bank. Members first? You build a brand new building and don't provide a public bathroom? Can't have multiple checking accounts, not because of technology limitations, but because of policy that was created to make it simple for employee? It's some pretty twisted logic to think that making things easier for employees at the expense of members is putting members first? I can list a dozen more of examples of how spire does not put members first and how they operate as a for profit bank. Talked with senior manager about this and he said "what do you want me to do?" Apparently management doesn't understand how to invoke change or had their hand tied by the board. Very disappointing...
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Very antiquated online features. Clueless employees. There are better places to put your money, don't waste your time with Spire.
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Last week, I went in late in the day to open a new account. I was told that there was not enough time before closing, and I was okay with that. Today, I went in at 2 in the afternoon to try again to open an account. The teller took my name, said someone would be with me in a few minutes. The place was empty, except for 4 employees that I could see, and I sat there for 30 minutes. After that, I told the teller that I was leaving. He seemed surprised, and asked why I don't want to wait. Why am I waiting? I said no, I have better things to do than sit here. I understood why I couldn't open an account the first time. It was late, and tons of customers were in there. But, to not be helped after 30 minutes, when no other customers are there, make me feel like they do want me as a customer for some reason.
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Easy to work with and always helpful when I call or stop by. Great rate on my car loan is how I ended up there. Thanks
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Bad service
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Friendly faces and local service
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I can't think of one criticism about Spire Credit Union. They are everything we want them to be!
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Good service.
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The building is super clean and the tellers are very professional. They helped me rather quickly and I was out within a few minutes.
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