Client Review on South Texas Federal Credit Union

Feedback:

I had a really bad experience here, first off; I arrived at 9 a.m. in the morning not really needing a loan but trying to build my credit! I filled out an application for a loan and was told I should have an answer within :30 minutes well that turned into 4 days of waiting because 1st excuse there wasn't anyone in that could work on the loan, secondly there wasn't anyone available that could process the loan then finally the last excuse was that the reason they hadn't been able to work on it was that they had just started a new promotion so I inquired as to what the "new promotion" was and was told it was for a back to school loan and that it was on a "first come first serve" basis which was weird seeing as I was one of the first customers to arrive 3 days ahead of the "new promotion" yet still hadn't been served, I didn't get approved for the loan and no that's not why I was upset, I instead was mad at the fact I waited so long to find out how my credit score would be impacted by the inquiry (-4 points) on transunion only!