South Bay Credit Union
Client Reviews on South Bay Credit Union
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No way to just call and talk to a real person. I was about to sign new loan docs, then realized there is no way to personally communicate with them. Same story as the other neg reviews. How do they stay in biz with such a strange business model?
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This place is great! I came in to refinance my car and was everyone was extremely helpful and friendly! Also I got an awesome deal when I refinanced my car! Went from paying 8% interest to only paying 2%! I highly reccomend this place!
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I have been with Southbay credit union for over 15 years. They have 3 locations and many finical services such as home loan, car loans, and business loans. It is an excellent solution if you want a small business credit union with many services and amenities.
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ATM charges CO-OP cards $2 for withdrawal, if not a member. Appears ok otherwise.
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Atm is available 24 hours. They treat you like a person even calling you by your name. His was the best choice I have ever made for banking and I wish I had done it sooner.
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The team at SBCU is top notch. Not only are they friendly but they know what they are doing. I have been banking with them for over 20 years. They not only do my personal banking, but also handle my small business banking needs. They are timely and fast which all small business need. Don't hesitate bank with them not only for their top level service, but their low fees and fast loan approval process. #JustDoIt
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You cannot get a hold of a person over the phone. Zero customer service. Huge disappointment in a credit union or banking establishment. Terrible accounting errors on my loan. Charging interest even on separate principal balance reduction payments. Awful.
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This is the worst branch thus far. I don't know why they felt led to open it... absolutely not needed. Nothing but unprofessional customer service. They never answer their phones, nor do they accurately assist you with your account issues. Also, Yvette is the rudest manager you could ever imagine. Nothing but sass and attitude. I can't wait to switch from this horrible credit union. I've had enough.
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Southbay Credit Union offers a small bank more personalized experience. The service is fast and friendly. Love my SBCU!
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Worse service. No communication and they never call back as they say they will. Hope you have the time to travel to 1 of their only 3 offices but even then its still pretty bad. Ill be closing my account in the very near future.
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