About - Sekure Merchant Solutions

Overall Feedback:

The problem with this company is the bank it's working with called NAB. Sekure is just the middleman signing the contract. NAB is overall okay with decent helpful customer service. The big problem with them starts when a customer is doing a chargeback on a charge. NAB uses a chargeback department that ONLY communicated via emails and they're not consistent in answering questions by us the merchant. There is gap between the chargeback response system on the website and the chargeback dept. It's extremely confusing with poor communication regarding chargebacks. Our company can potentially lose thousands of dollars due to this inefficiency of NAB chargeback dept. Sekure Merchant is not helping on this since it claim that the issue with NAB. We're basically all alone dealing with this and it's quite frustrating to be honest. I am dealing with credit card companies for 15 years. There is always a live help with chargebacks. This issue is weakest link with this vendor. I have addressed it several times with Sekure and NAB over the last 2 years but so far no changes have been made. Please be aware.