Santa Cruz Community Credit Union
Client Review on Santa Cruz Community Credit Union
Feedback:
Some fees are less here than at huge corporate banks, so they get two starsinstead of one. Ten years ago, this was a welcoming community banking establishment with well trained long term staff and policies reasonable for the setting. Now, this is a nicely decorated warehouse with untrained staff, rude and unhelpful management, laughably behind technology, and less access to one's own funds than anywhere else. Decide for yourself if the stuff below is worth your time.Here I have experienced: getting checks with the wrong account or routing numbers (multiple times); never receiving a new debit card after the expiry of previous card, even when asking for a temporary card in person; a completely botched attempt at changing my last name on my bank paperwork to match my new legal last name; the ATMs refusing cash deposits regularly; the ATMs doling out less cash than promised but alleging I got it all, though the cameras would show that I did not; being unable to use the bank's parking lots to go in or use the ATM because they rent out the spaces as $10-20 spots during minor league sports games; check deposits taking 7-10 days to be available funds; the really poor website doesn't have transactions from the last 1-3 days, so you could have your account fraudulently drained and not know until it's too late; daily spending limits arbitrarily assigned, so that a $5 transaction may end in embarrassment when it's declined, because your bills got paid that day (though you won't know it until a day or so has passed); being double charged fraudulently and SCCCU never crediting that $3,000 back to my account; many more problems over the years.
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