Client Reviews on Royal Credit Union

    • 4.5
  • 4 Reviews

Most helpful positive review

0 people found the following review helpful

By Octane Martell Apr 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Maria Oupasong Oct 12, 2019

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Feedback:

Great customer service. 5 stars no less

Feedback:

Worst experience ever. We got a 2005 Tundra from a small local dealer financed thru here. Then we switch our insurance from full coverage to parking insurance, since it was just parked in our garage, since we’re not driving it. We didn’t know they do not allow parked insurance with an approval from them. So they said if we don’t provide insurance they will charge us additional $777 for CPI. Therefore, I added the full coverage & uploaded the information via a link. The we got charge with $961 for CPI. I’m here to have then removed that & brought proof of insurance. They indicated not to pay off the loan, because it can take 6 weeks to refund it into our acct/loan. But they have to review it first. So hopefully, it’ll be refunded

Feedback:

Terrific bank. Very helpful and friendly. I never rate 5 stars but I had to here. They've helped me finance 3 vehicles in 9 months. The only reason I'm not moving my 7 US Bank accounts here is there aren't any branches close to me. Yet. Hey RCU, I live in Crystal MN... (Hint)

Feedback:

Excellent organization! Easy to work with.

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